Post-Inquiry Nurture
Compassionate, compliant follow-up systems that reconnect undecided callers, reduce relapse risk, and turn lost leads into admits.
Overview
Recovery decisions take time — and every unreturned call can be a missed opportunity for healing.
Our Post-Inquiry Nurture service keeps communication open with every qualified lead through ethical, consent-based follow-ups that respect privacy and readiness.
Using trauma-informed language and TCPA-safe outreach, our Care Navigators maintain a supportive presence across calls, texts, and emails — guiding prospective patients and families back toward treatment when they’re ready.
Consistent, compassionate communication changes outcomes — and saves lives.
How it works
How Our Process Works
Every outreach sequence is structured to balance empathy with compliance, ensuring your facility stays connected without crossing ethical lines.
1
Consent & Segmentation
We obtain proper TCPA-compliant consent before initiating any outreach and segment each contact by readiness and risk level.
2
Multichannel Nurture Campaigns
Our Care Navigators send carefully timed follow-ups via voice, SMS, and email, using patient-safe language and encouraging re-engagement.
3
Progress Tracking & Alerts
Every interaction is logged in your CRM, and high-readiness responses trigger immediate warm transfer to your admissions team.
4
Continuous Review & Optimization
We analyze response data, update cadence timing, and refine messaging for better engagement while keeping opt-out options clear and simple.
What We Deliver
Our nurture system ensures every inquiry remains supported, documented, and compliant.
- 1-7-21 day outreach cadence (customizable)
- Consent-based SMS and call follow-ups
- Relapse-risk-aware messaging
- Real-time CRM logging and updates
- Re-engagement alerts for admissions staff
- Easy opt-outs to maintain full TCPA compliance
We never pressure — we remind, support, and reconnect.
Compliance
Compliance You Can Trust
All outreach and communication processes are built to meet the highest compliance standards:
- HIPAA & 42 CFR Part 2 Aligned: Patient data handled securely under signed BAAs.
- TCPA/CTIA Compliant: Written consent required before contact; frequency caps enforced.
- Encrypted Messaging: All data transmitted through secure, audited platforms.
- Audit-Ready Reporting: Interaction logs, timestamps, and opt-out proof available anytime.
- Trauma-Informed Training: Care Navigators follow clinically reviewed communication standards.
Every message is compassionate, compliant, and fully documented.
Ready to Grow Your Admissions Ethically?
Let’s talk about how MIMC can extend your admissions team and drive compliant census growth.
No commitments. Just an honest conversation about your goals and compliance needs.
Outcomes
Outcomes You Can Measure
Post-inquiry nurture isn’t about chasing leads — it’s about giving people a safe space to choose recovery. Our approach converts uncertainty into trust, improving both patient outcomes and facility performance.
- Higher re-engagement rates: Bring back 15–30 % of cold leads through structured follow-up.
- Reduced relapse risk: Continuous, caring contact keeps prospects connected.
- Improved ROI: Maximize value from existing marketing spend.
- Lower no-show rate: Proactive reminders before scheduled assessments.
- Better patient experience: Supportive outreach builds long-term credibility.
The right follow-up can turn hesitation into hope — and hope into healing.
Connections
Integrations & Handoffs
Our nurture systems integrate directly into your CRM and admissions tools — GHL, HubSpot, Salesforce, or any secure platform.
All outreach history syncs automatically with lead status, consent records, and follow-up notes, giving your team full visibility in real time.
Transparent communication, one centralized dashboard.
Use Cases
Our nurture workflows adapt to every level of care and program type, ensuring continuous, compliant engagement for every inquiry that isn’t ready yet.
- Detox & Residential: Reconnect patients who delayed intake or dropped mid-conversation.
- PHP / IOP Programs: Support families considering partial or outpatient options.
- MAT Clinics: Maintain engagement between appointments and medication schedules.
- Multi-Facility Networks: Centralize follow-up efforts across multiple locations and teams.
We bridge the gap between first contact and first step into treatment.
FAQs
Frequently Asked Questions
We typically use a 1-7-21 cadence — three touchpoints spaced for gentle, non-intrusive follow-up — customizable per facility.
Yes. Every message includes a simple opt-out option. Requests are honored instantly and logged for compliance.
We use a mix: live Care Navigator calls supplemented by automated but personalized SMS/email reminders.
Absolutely. All outreach and responses sync directly to your CRM, with full visibility for your admissions team.
Yes. All scripts are reviewed under trauma-informed communication guidelines and approved by compliance specialists.
Getting Started
What We Need From You
To launch your nurture workflows, we’ll need:
Your existing lead database or CRM connection
Consent capture settings and preferred outreach windows
Approved messaging tone or brand guidelines
Signed Business Associate Agreement (BAA)
Setup typically completes within 5 business days.
Ready to reconnect with every potential patient — ethically?
Let’s build a compassionate, compliant nurture system that converts hesitation into admissions.
No commitments. Just an honest conversation about your goals and compliance needs.