Lead Triage & Qualification
Consent-based screening that prioritizes clinical fit, payer fit, and readiness — so your admissions team spends time where it matters.
Overview
Every inquiry deserves empathy — and a clear path. MIMC’s Care Navigators triage calls and form submissions with trauma-informed, consent-based conversations. We assess readiness, level of care, payer snapshot, geography, and safety before scheduling or warm-transferring to your admissions team.
Result: less noise, more appropriate assessments, better admit ratios — without risking your license or brand.
Who it’s for: Detox, Residential, PHP, IOP, MAT, and Dual-Dx programs that want higher-quality assessments and a compliant pipeline.
How it works
How Our Process Works
Every intake call deserves structure and empathy. Here’s how our Care Navigators qualify leads quickly, ethically, and with full transparency — so your admissions team only handles verified opportunities.
1
Consent & Disclosure
We open with privacy disclosure and obtain TCPA-compliant consent for call/SMS.
2
Structured Triage
Readiness, LOC screen (non-diagnostic), payer snapshot, geography, safety.
3
Qualified Routing
Warm transfer to your admissions team, or
Assessment scheduling via shared calendar
4
Documentation & Handoff
Notes, consents, and outcomes logged for audit; misfit cases referred-out and recorded.
Qualification Criteria
What We Screen For
Our screening process isn’t about filtering people out — it’s about matching each caller to the right level of care, the right program, and the right financial pathway. Every question we ask protects both the patient and your program.
- Higher Assessment Quality: Fewer no-fits; more clinically aligned intakes.
- Better Use of Staff Time: Admissions team works the right opportunities.
- Improved A→Admit Conversion: Less friction, clearer expectations.
- Payer-Mix Lift: Early financial fit reduces downstream churn.
- Brand Protection: Ethical, trauma-informed conversations every time.
- Audit-Ready: Consent logs, scripts, and interaction records available.
Compliance
Compliance You Can Trust
Compliance isn’t a checkbox for us — it’s built into every workflow, script, and system we operate. Our processes protect patient data, uphold 42 CFR Part 2, and make your audits painless.
- HIPAA minimum-necessary data handling with encryption and access control
- 42 CFR Part 2 aligned processes for SUD information
- TCPA/CTIA consent capture, frequency caps, and “STOP” opt-outs
- No Patient Brokering: zero payments for referrals, ever
- Audit Logs: calls, messages, consents, and referrals documented
See details: View Our Ethical Intake & Marketing Code →
Ready to Grow Your Admissions Ethically?
Let’s talk about how MIMC can extend your admissions team and drive compliant census growth.
No commitments. Just an honest conversation about your goals and compliance needs.
Outcomes
Outcomes You Can Measure
Ethics and performance aren’t opposites — they complement each other. Our clients see measurable improvements in lead quality, assessment rates, and admit conversions through ethical triage alone.
- < 3 minutes median speed-to-first-touch
- Q→A rate lift: more qualified inquiries converted to assessments
- A→Admit improvement: clearer fit = fewer drop-offs
- Referral-Out rate tracked: visible proof of ethics
- No-show reduction via clear expectations + reminders
(Exact lift varies by program; we’ll baseline and report monthly.)
Connections
Integrations & Handoffs
We integrate directly with your existing tools — no disruption to your workflow. Whether your team uses HubSpot, GHL, Salesforce, or a simple shared calendar, our system fits seamlessly into yours.
Works with your tools: GHL/HubSpot/Salesforce, Google Calendar/Outlook, HIPAA-aligned CRMs, and call/SMS platforms. Warm transfers or scheduled assessments drop straight into your workflow.
Use Cases
Every facility operates differently. That’s why our triage process adapts to your admissions model — from detox to outpatient — while staying consistent with our ethical framework.
- Detox Intake: fast readiness + safety screen with escalation protocol
- Residential/PHP/IOP: LOC alignment + payer snapshot before assessment
- MAT Programs: geography + schedule fit to reduce first-dose no-shows
- Multi-site Networks: standardized triage across facilities, clean routing
FAQs
Frequently Asked Questions
No. We perform non-diagnostic triage to align inquiries with the likely level of care and your admissions criteria.
Yes. When a caller qualifies, we warm transfer or schedule an assessment on your shared calendar.
We capture minimum necessary info with consent, then provide a payer snapshot or hand off to VOB as required.
We refer out to appropriate resources and document the referral — protecting patients and your brand.
Yes. Under BAA, we provide access to scripts, disclosures, consent logs, and interaction records.
Getting Started
What We Need From You
Getting started is simple. Once we understand your criteria and escalation preferences, we’ll handle the rest — from scripting to documentation.
Your admissions criteria & escalation rules
Preferred warm transfer destinations and scheduling access
Any intake scripts or phrasing preferences
Secure credentialing/BAA for systems access
Ready to qualify leads ethically and boost admit quality?
Let’s talk about how MIMC can extend your admissions team and drive compliant census growth.
No commitments. Just an honest conversation about your goals and compliance needs.