Referral Network Stewardship
Ethical, transparent referral management that protects patients, strengthens partnerships, and safeguards your brand integrity.
Overview
Not every inquiry is the right fit — and that’s okay.
Our Referral Network Stewardship service ensures that when a caller isn’t appropriate for your level of care, geography, or payer type, they’re referred ethically and responsibly.
We document every referral, maintain transparency with your leadership team, and foster professional relationships with other facilities — so no lead is ever mishandled and no patient ever feels abandoned.
MIMC helps you build a stronger, more trusted provider network rooted in accountability and compassion.
How it works
How Our Process Works
Our referral process is structured, documented, and always driven by compliance and patient safety.
1
Identify Clinical or Financial Mismatch
When an inquiry doesn’t align with your facility’s level of care, insurance acceptance, or criteria, our Care Navigators identify it early in the intake process.
2
Provide Verified Alternatives
We refer the caller to vetted partner facilities or appropriate public resources that match their needs.
3
Document the Referral
Each referral is logged with facility name, contact info, timestamp, and referral reason — stored securely for audits.
4
Maintain Transparency
A referral report is shared with your leadership team so you can review outcomes and maintain compliance oversight.
What We Deliver
Our stewardship model is built on integrity and accountability. We handle referrals the right way — legally, transparently, and with compassion.
- Verified partner facility database
- Ethical referral scripting (no incentive language)
- Audit-ready referral logs
- Secure data handling and documentation
- Regular transparency reports to your leadership team
Ethical referrals aren’t a lost opportunity — they’re proof of integrity and trustworthiness.
Compliance
Compliance You Can Trust
We operate under strict compliance standards and ethical guidelines for every referral made:
- HIPAA Compliant: Referral data secured and shared only when necessary.
- 42 CFR Part 2 Aligned: Substance use disorder patient confidentiality protected at every step.
- No Patient Brokering: We do not pay for or receive any form of referral compensation.
- Transparent Documentation: All referral logs available for audit and review.
- TCPA / CTIA Compliant: Consent maintained for all communication.
Every referral reflects your values — and ours. That’s why we document, verify, and handle them with care.
Ready to Grow Your Admissions Ethically?
Let’s talk about how MIMC can extend your admissions team and drive compliant census growth.
No commitments. Just an honest conversation about your goals and compliance needs.
Outcomes
Outcomes You Can Measure
Our ethical referral process doesn’t just prevent risk — it enhances your reputation. By handling every non-fit call responsibly, you strengthen trust with payers, patients, and the broader treatment community.
- Reputation protection: No unethical referral practices, ever.
- Improved compliance posture: Every referral documented for audit.
- Community credibility: Builds relationships with respected partner facilities.
- Better patient outcomes: Misdirected callers find real help elsewhere.
- Operational efficiency: Fewer wasted calls, fewer complaints.
Ethical transparency today prevents regulatory and reputational issues tomorrow.
Connections
Integrations & Handoffs
We integrate our referral workflows into your existing systems — GHL, HubSpot, Salesforce, or internal CRMs — for visibility and accountability.
Every referral record, report, and follow-up note is securely logged and shared via encrypted channels.
MIMC ensures your referral data stays centralized, traceable, and fully compliant.
Use Cases
Referral Network Stewardship supports facilities that prioritize ethics and compliance over volume. Whether you’re a small residential program or a national network, our process scales with your goals and protects your brand.
- Detox & Residential: Redirect out-of-coverage or out-of-state inquiries.
- PHP / IOP Programs: Refer high-acuity patients to appropriate higher-level care facilities.
- MAT Clinics: Refer dual-diagnosis cases to licensed treatment centers.
- Networks & Alliances: Build reciprocal, ethical referral relationships across multiple providers.
Every referral handled right is one more life pointed toward appropriate care.
FAQs
Frequently Asked Questions
No. MIMC has a strict no-patient-brokering policy — we do not buy, sell, or trade leads.
Yes. We can integrate your partner list into our referral workflows and report all referral activity.
We maintain a vetted network of licensed and accredited treatment providers.
Yes. Each referral includes reason, facility name, contact details, and timestamp for audit and compliance.
Absolutely. We provide full transparency and audit access under our BAA agreement.
Getting Started
What We Need From You
To establish your ethical referral network, we’ll need:
A list of trusted partner facilities or your network preferences
Your internal referral criteria (clinical, payer, geography)
Communication protocols and escalation paths
A signed Business Associate Agreement (BAA)
Once set up, your ethical referral process can go live within 48 hours.
Ready to strengthen your ethical referral network?
Let’s build a transparent referral process that protects patients and enhances your brand reputation.
No commitments. Just an honest conversation about your goals and compliance needs.